Richard Valters

Review of DHL Express Ireland

When I visited the DHL at St. Margaret's Road I wa...

When I visited the DHL at St. Margaret's Road I was not greeted by a staff member upon arrival nor I was asked about the purpose of my visit, although, I had been in the waiting area for a good while. It was not busy, one more person was being served apart of me. I approached the person who was being engaged in processing another assignment and asked if somone else could be sent downstairs to attend me as all I needed was just to collect my parcel which I had never been able to arrange for to have it delivered in the appropriate time. I am usually absent during the office hours as many other employees. When I re-arranged for the parcel to be delivered to the pick up point in one of the Spars, which would have been very handy, it turned out that the boxes there were overcrowded so that the driver had nothing but to hold the parcel in the van for many days. There is no information on the webpage that the pick up points have only small number of storage boxes available, I could not understand thus why my parcel was daily out for delivery when I tracked it online, but it never had reached the pick up point and the next day was repeating the same. I would rate the level of Delivery services as very low in general, there are always the same problems occur which could be avoided if the whole system would offer more options to the customer. What I had paid for when placing my order online, if I had to finally go to the warehouse to collect the parcel myself one week later than I was supposed to receive it.