I called the hotel and asked information about wal...

I called the hotel and asked information about walk in Covid 19 check and i was told yes you can come for walk in test, no booking required at all , we have enough kits come any time before 8pm etc and will cost 99 GBP . if you do rest and test ( so covid19 test + stay a night ) it will be 199... very fair enough and i liked the sound of these services

I drove 10+ miles n spent two hour + in driving back and fro , only to be told
a. sorry lab has limitation today so we are only doing it for people who have taken the full service ( rest and test for 199)

b another person told me slight different story generally walk in all ok but given weekend we are not doing walk ins...

my issue is they shoudl have clarified on the phone, on the phone I was told no booking required for walk in we have enough kits etc ( i called twice and spoke to two different members and was told the same thing , no issue with walk ins etc)
not only i wasted two + hours but now i have no way to get my test done in UK as other place are full they have left me in the hanging :(
additionally i felt really bad as people who are paying 199 are still getting their tests done so is it a way to force people to take full package or is it a case of very poor communication - either way not expected from a hotel that wants to say we are 5*, really ??

oh by the way one still have to pay the parking , test or no test , which is minimum 7 (1st hour) - - if the test was done then parking is not an issue at al ....