All American Moving and Storage is the single wors...

All American Moving and Storage is the single worst company that I have ever had the misfortune of dealing with in my life. Their salespeople will tell you anything necessary to get the job, their movers are untrained, their customer service is non-existent, and their guaranteed prices only last until move in day when they refuse to unload the truck without additional costs added on.

They day of my move, the crew arrived 2 hours late, in a rented Budget truck, which was clearly not big enough for my inventory. The crew immediately started packing and loading without taking an inventory of what was going onto the truck. Further, I have an expensive baby grand piano. The salesperson Jordan guaranteed in writing that the piano would be moved on a piano board, and would be kept in climate control for the 8 days until my move in. This was required for me to take out insurance on the piano. He actually told me that he was a good Christian and would never lie. With a number of belongings, including the piano still remaining, they ran completely out of space (after 7 hours of moving). We then waited 2 hours for another crew to show up they loaded the piano and some remaining items. I tipped all 8 workers, from both crews. I called the company, and they promised that my belongings would be consolidated in their air-conditioned warehouse to one truck the truck that was originally slated for my move.

8 days later was move in. Even though I had a contract, which stated a guaranteed price for moving and storage, when the truck arrived, they attempted to charge me an additional $300 for storage. They refused to move anything off of the truck unless I paid in full, which I did ($150 extra after negotiating ). They sent 1 mover (they guaranteed 4) to do the entire job a 5 bedroom house. I ended up on the truck with him for 9 hours unloading our belongings. This was supposed to take 4-6 hours. My wife unpacked the furniture from the blankets, most of which was packed loosely and ended up damaged. A second mover showed up 3 hours into the move, in street clothes, and told me that he had just been hired on Craigslist. Jordan, the salesperson had also guaranteed that all of their movers were professionally trained, which was clearly another lie.

All of my belongings did not arrive. They never consolidated my items onto a single truck. My belongings (including my piano) remained on the second truck, driving around the southeastern US, without AC. This truck did not arrive until 2 days later. On this truck were my mattress, half of my baby s crib, my piano, and a number of other essential items. The piano was no longer on the piano board, which was required for my insurance. When they set it up, it had a loud rattle in the keys it was completely broken. Then I asked where my mattress was it was not on the truck, and still has not arrived to this day.

It has been 11 days since I moved out, and I still do not have my mattress they are non-committal as to when it will arrive. In addition, they thought that I was on hold when I called to speak with them about it, but I heard 3 or 4 people joking and laughing about the situation then Jordan, the salesman, said just keep him on hold. He was telling the other employees that I was angry just because of a mattress.

I cannot express enough the level of dishonesty and borderline criminal activity being perpetrated by All American Moving and Storage. Their prices are low for a reason because they are unprofessional, untrained, dishonest and incompetent. Do not use this company under any circumstances.