Today Sam and Colton from A#1 air spent the better...

Today Sam and Colton from A#1 air spent the better part of the day in my house helping to replace my AC evaporator coil, plenum, and also level my unit. The original unit installed by Tempo when my townhome was built was NOT level at all (so much even I could see the issue after Sam pointed it out). It was causing mildew and rust to build up inside my unit. I have to say Sam and Colton worked SO HARD today wearing masks the whole time and covers l over their shoes. They were patient with my questions and meticulous about the work performed and made sure no mess was left for me. It was incredibly hot today and the equipment they had to carry up to my attic (on the 4th floor of my townhome) looked insanely heavy. But these two guys never complained. They were friendly and helpful the ENTIRE day - even though I m pretty sure they worked through lunch HAD to be exhausted. They patiently explained the new unit to me, made sure I understood how it worked and where to pour the solution to keep the drain from clogging. Before installation (previous visit) Sam did a great job taking pictures and showing me the problem inside my unit so I could understand the true current state of affairs inside my unit (that I couldn t normally see) and make an informed decision without pressure from him about my next steps. They even helped me with my questions about which motors controlled the airflow to the three different zones in my house. I am extremely picky about Customer Service but these guys were so honest, so hard working, and just all around helpful - I d totally have them back to help with all my HVAC needs in the future. Five Stars all the way for A#1 air - and it s folks like Sam and Colton that are why I ve been a customer for so long.