If I could give less than 1 star I would. My aunt...

If I could give less than 1 star I would. My aunt was stuck in this facility by someone that isn't even related to her, which I won't get into it but since the majority of the people do not speak English it's quite a chore for them to actually transfer me to her so I can talk with her. Last week they told me she was in crisis care and when I asked what that was the non-English person just kept saying they were in her room. Turns out she was talking about an entirely different person but I still wasn't able to talk with my aunt. I tried again just now and they transferred me to the wrong unit and then I was told they didn't have enough people for someone to go and bring my aunt to the phone. I called back and asked for the NAME of a director or manager and NOT to be transferred again and yep...they transferred me to a voicemail. I left a message but I doubt i'll hear from anyone. I wouldn't put someone I hated in this place.