Where do I being? The first room we were in came w...

Where do I being? The first room we were in came with 2 queen size beds, and a MASSIVE live cockroach in the bathroom! I called the lobby and said they would send someone. 10 minutes later no one came. Called back and was told if I wanted a new room I had to come to the lobby. Finally they "upgraded" us to a suite that came with 1 king size bed, and bed bugs! If not to make matters worse we decided to go there to surprise our daughter!