I had a highly expectation until I tried to sleep....

I had a highly expectation until I tried to sleep. I was assigned to room 1212, and this was where the nightmare began. The elevator was next to my room, and the vibration and operating noise disturbed my sleep whole night. That is not the worst. As I could not endure the noise anymore and went to the front desk for a solution, the reception Sonia gave me another room 415 after talking to her manager about my problem. Obviously, the whole staff knew about this problem and I was not the only one who suffered the noise all night long.

The hotel was great, beautiful, and the food was delicious. However, if the hotel knew that all the room #12 at each floor located next to the elevator had the disturbing noise, then you should not assign the rooms to your guests. Those rooms can be remodeled as storages or something else like other hotels. Because Waldorf Astoria is a FIVE STARS hotel, isn't it?