Josh Frantz

Review of Guitar Center | Fort Collins

I gave 1 extra star because Travis is an awesome s...

I gave 1 extra star because Travis is an awesome salesperson and I 100% would work with him again. I cant say this enough, ask for Travis if you need to be sure your working with someone with great service.

unfortunately Travis had to eat and I got left with another employee who just didn't uphold my expectations of service. I didn't like the fact the company policy is to sell guitars with noticeable blemishes for MSRP (small, didn't effect playability but it was there and noticeable on an otherwise perfect guitar). I was lied to initially about it, and when I pushed back I was told because the guitar was only on the floor a short time it doesn't matter that it has the blemish. No effort was made to show me the next comparable guitar. this employee so extremely unhelpful I felt like he just wanted me out of the store. Even after I asked about getting another one from another store, he just made 0 effort to help or sell me in any way. even after confirming they were available when I pushed him to look it up. He was distracted by helping his friend and I guess maybe he thought I was taking up to much floor time with the guitars or something.

Travis was willing to go the extra mile after the fact but now I have to wonder why GC as a company deserves my business over another shop. I've never heard of selling a floor model guitar with a visual blemish for full price before and not trying to help someone get another one when they are clearly available.

At the end of the day, they were not in a position to take care of me due to corporate rules, policy, inattentive employee, blah blah blah. When a company has no reasonable flexibility its a huge red flag for me... I don't know why 10$ off a professional setup or bag or something was such a ridiculous request. 450$ guitar. gig bag 150$, you guys still make another 40-50$ on a service fee for the setup... throw in the strings and the amp I was playing with Travis. and I was gonna buy a beginner bass kit and other stuff too...

you turned down a pretty darn profitable sale over something pretty minor and you disappoint a target customer along the way. I walked in today looking for a good sales experience not just for this purchase but for years to come.