Just wanted to send you something to show my appre...

Just wanted to send you something to show my appreciation for your patience and your diligence the day that i met with Michael Little to set up my account with the Cross Border Banking Service.
I showed up late to our appointment due to the exceptional level of inconsistency that is TTC yet he honored the commitment nonetheless. After being on the phone with a representative from Maine for over 30 minutes and getting absolutely no where, i half expected a shrug and an almost 'well, i've done all i can' attitude from Michael but he stepped up to the plate in a way unmatched by that of any other bank rep i've ever met before by calling the Cross Border hotline and demanding clarity.

He also helped me set up an appointment for my Aunt and Cousin later that day with one of your spanish speaking colleagues (Mikael, if i'm not mistaken) to which they saw all their questions met with a level of exceptional competency and efficiency.

It is because of the service i received that day from Michael that I haven't fallen behind or been late on any of my payments back home in the states. Car, Loans, Phone, Insurance, etc. all is up to date because of the extra 20-30 minutes he took to ensure my account had secured the necessary credentials for accessing the Cross Border Service offered by your Bank and i for one am a firm believer in giving kudos where kudos are due.

Many blessings and may this next calendar year be as fruitful a year as ever