The facilities and the room are excellent, impecca...

The facilities and the room are excellent, impeccably clean and comfortable. The only issue was the staff at the reception that was unfriendly, unhelpful and seemed not interested in having two more guests when we arrived. One recepcionist was particularly rude; she was having difficulties making contact, smiling, and just seemed unhappy. She just gave me the keycard and didn't explain how to get to the room-the hotel is huge. That recepcionist on that particular day deserved no stars at all.