rodney roberts

Review of Carmax, Sterling VA

I have purchased 13 cars before, including one fro...

I have purchased 13 cars before, including one from Carmax back in 2013. This past experience was the worst ever. After test driving the Range Rover, I realized there was something wrong with the steering. Carmax Dulles said they would get it fixed so I could test drive it again before buying it. They called me a day later and said another customer wanted to buy the car so if I wanted it, I would have to buy it as is and they would send it to Land Rover that day to fix it. I needed an SUV so I agreed to buy it. When I got there three days later, the vehicle hadn't been sent to Land Rover yet for repairs and they tried to change the price of the vehicle by claiming they had mis-priced the vehicle. After haggling (which you claim not to do) back and forth with managers and buyers for 90 mins, they agreed to let me buy it for the advertised price.I bought the vehicle and I waited 3 weeks for them to get it repaired. After I picked it up, the vehicle still had some steering issues and some some suspension issues It just never felt right when I drove it. Based on this experience, I could never recommend buying a car from Carmax to anyone.