jasonatkinson88

Review of Kidsafe Queensland

I had a car seat installed at Mater Hospital. It w...

I had a car seat installed at Mater Hospital. It was installed correctly however the shoulder straps were not adjustable, so we could not secure out baby. When I called they said they are responsible for securing the car seat, but they do not show you how to tighten shoulder straps. Whilst it was a minor issue with the seat itself (buckle was stuck), i am blown away that they dont check that the seat is useable before handing it over. They literally take it out of the box, and install it. So technically, they were the ones who got the buckle stuck at the rear of the seat. When I called them they were rude; i said do you not check that the seat is useable? They said they check that the seat is secure to the car, not the straps. No care factor at all. Get your seats installed by somewhere else because their carefactor and customer service was very poor, especially given the message they send (if its not kidsafe its not kidsafe)