Annual update: living in a lovely rental now and s...

Annual update: living in a lovely rental now and still feel the exact same about this company. All 5 star reviews will be landlords I'm sure. It all seems great for landlords who never get contacted with issues as nothing gets escalated due to intimidation (bullying) of the tenant. Very fitting for current social times. Eventually I hope word of mouth will prevent tenants signing up and their plan is ruined, until they make a new name i'm sure.
Also experienced the "cleaning fee" trick in conjunction with "admin fee" for processing this clean. It's a complete scam and my flat was not professionally cleaned before my arrival so I doubt they actually used this money to hire one when I left. I paid it in the end as they eventually beat me down with their incompetency, I needed out. On reflection I second other reviewers who say manager Debbie is one of the most patronising people I've met. She even had the cheek to have a cheap shot at my employer (NHS) on her exit, and complained I made her a bad coffee when she came round! Complete power trip.

For an example of argumentative and intimidating approach not open to feedback please see their response below - no lessons learned, 99% sure it contravenes GDPR. I wrote that email because I treat people nicely and couldn't believe the lengths I'd had to go to so I could get a mattress I could sleep on after 4 months! I have never had issues with any other estate agents either, but yet they blame me.