After a decade away I was going to be a returning ...

After a decade away I was going to be a returning customer to Eyemagination, but when I called to confirm my appointment I did not have one! Only reason for the second star is a fond memory.

UPDATE: I was contacted later in the day by the staff, and they were able to get me an appointment near the time I was originally scheduled, so I have adjusted my rating to 4 stars because of good Customer Service skills (problem resolution) ... still a little upset so I'm keeping a star off for now.