Company has arrived outside of time required by co...

Company has arrived outside of time required by co-operative on first attempt. 2nd attempt company sent two confirmation emails and a third email indicating their on the way but never showed. 3rd scheduled date, appointment confirmed twice during day by email and 5 phone calls of which 2 got me through to an agent. Not trusting this, phone call 6 after 25 minutes tells me the truck has broken down and I must reschedule. Now I want a supervisor and I m on hold now for 32 minutes. This is a Best Buy subsidiary. Do not order major appliances through this company especially on line. The agent I m speaking with is in Panama and I was just disconnected.