I reserved the deluxe suite for a little over 400,...

I reserved the deluxe suite for a little over 400, when I arrived I was told they would not release the room for me, but I got downgraded to a standard room, half the size, for a few bucks less than the suite. Makes no sense at all. Then to top things off, there was no hot water to take a shower at all. Was not impressed at all with the hotel, and will not be staying at the Anatole again. Shame, the place used to be so great.