Sierra Faulkner

Review of Royce's Prop Shop

We met with a young blonde and her assistant, unfo...

We met with a young blonde and her assistant, unfortunately we can not recall names. We were attempting to rent tables, chairs, tents, and assorted decorations for a backyard wedding of around 150 people. While the assistant was attentive, her boss made it very clear from the moment we stepped in the room that this meeting was barely worth her time. She was unprepared to answer simple questions regarding tent size and seating ability, but was then exasperated when we did not have the exact dementions of our barn on hand. We asked to see some of the items we would be renting in advance and were told we could not see them in person, and they offered no solution like access to a catalog. So presumably we were supposed to rent items based on verbal description alone? The over-all feel of the meeting was that we were not a big enough costumer to be taken seriously. After the meeting had ended we had already decided we would not be working with them before we'd made it to our car. To top it off they said they would email us with what we had discussed renting, and we never received and email. Very unprofessional all around.

Luckily we drove out of that meeting and straight to Interstate Special Events where we were treated to all kinds of attention to detail and respect. If you're planning a wedding, rent from them, that's all I have to say.

2 stars because my fiance has worked with them in a professional capacity and they were always excellent when it came to corporate events.