Hello, good afternoon and I have been trying to co...

Hello, good afternoon and I have been trying to communicate with the Venezuelan embassy in Caracas, but they always end up leaving me with the answering machine. A month and a half ago I applied for the renewal of my passport, I am now abroad. I would like to know if even my passport is still held in the state of Caracas, oh they already sent it to Watchinton DC. My ID number is 20-123-467. and my full name is Yennifer lorena salcedo bonilla someone who can give me an answer thank you very much.