Carol Drake

Review of Toyota Of Easley

I bought my Prius at Toyota of Easley. The sales t...

I bought my Prius at Toyota of Easley. The sales team are very nice and helpful. I, also bring my car there for service. Most of the service reps are very nice and helpful but the mechanic service teams lack reading the records of my car. My car oil gets changed every 10,000 miles . It has been changed twice at 5000 miles because they didn't read or check records or even the sticker at the top of the windshield. This is unacceptable. When it was time for tires I bought them from there. My car is brought in for service regularly. I was told in February that the two front tires had outside tread wearing andI needed a front alignment . Since I bring my car in for service when I'm supposed to why wasn't this caught before?? I had the alignment done and am keeping an eye on my tires. Also, last week, I had a screw in my tire. My husband had it plugged because Toyota of Easley was closed. It kept loosing air so I called and told Jane I needed it checked. I brought the car in, they checked it, and said nothing was wrong and the CHANGED MY OIL WHICH WAS NOT SUPPOSED TO BE DONE. They did not take off the tire. It kept losing air so I called back the next day and my husband and I brought the car back in. Told them for the mechanic to take the tire off . They did and they seated the tire which they had not done the day before.
On an occasion when I had the original tires on my car the same thing happened. Why can't the mechanics do it right the FIRST TIME?? It won't be long before I will need tires and I haven't even got the mileage out of them that I am supposed to get with regular rotation which has been done there. Also, they have left their plastic and trash in my car before. I believe in doing things right the first time . This hasn't been done there. I am hoping that things improve there. I am a loyal customer and prefer to come there but I am definitely running out of patience. The service department needs change.