Contact was made with the booking form on the webs...

Contact was made with the booking form on the website. Hours later I get the answer that booking a hut is no longer possible, but I can book another hut. Then two days passed because there were still open questions. After answering, I wanted to book (a total of 3 days after the first request), now the replacement hut was also taken.
The behavior here is not really professional, but at least I got answers - 2 stars for that.