Julie Cozens

Review of Teatro Malibran - Fondazione T...

When we visited the theatre (30/5/18), we wanted ...

When we visited the theatre (30/5/18), we wanted audio guides, as we didn't have much knowledge of the history of venue. We waited for about 10 minutes while the staff member issuing the audio guides, tried to reunite people returning their audio guide equipment with their passports etc which they had evidently left with her. This seemed to take an inordinate amount of time, as the filing system she was using seemed to confuse her somewhat. When we eventually got her attention, we were told (rudely) as we had no photo ID, we were unable to have a audio guide. How ridiculous!! My husband even offered to leave a credit card as a surety..but this was rejected. We toured the theatre which was beautiful, but the whole experience was marred by this.