I call and I call and I call and I leave messages ...

I call and I call and I call and I leave messages and messages and these people can t tell me sht about my father and law. My husband knows nothing about him during Covid and they have done nothing to tell us how he is. Last week he died and we are now finding out this week. What the hell is wrong with these people?! If anyone can give advice on what to do legally or who to report this to, I d appreciate it.