This company used to be great (i've been a custome...

This company used to be great (i've been a customer since 2009). However, in recent years, the service level has declined significantly. Late for appointments, or call to re-schedule after you've already taken time off of work and are home waiting for them to arrive. I recently had issue with my washing machine, and after rescheduling the appointment and trying to reschedule a second time, they finally came out to fix. However, they have to order parts, and the service tech told me he would be back in 5 days. Then i get a call from the office telling me it will take them until August 8th (it is July 20th today). DON"T USE THIS COMPANY. They take on more service contracts than they can service. FIND ANOTHER COMPANY