Danielle Watimar

Review of The Kapalua Villas

I'll start by saying, I booked this through hotwir...

I'll start by saying, I booked this through hotwire. they charged my card immediately when I booked and noted that I would be charged an additional $90 at check-in for resort fees. when I got to the front desk to check in, she immediately gave me an invoice for an additional $419! she said it was cleaning charges. I let her know that I was not aware and that I was only told about the $90 fee. she said there was no way that they would be willing to "absorb" that cost. She was super unapologetic and offered not solution.
I am a local on Maui, and had my two kids in the car. I told her I couldn't pay another $400+ on top of the HUGE amount I had already paid for the rooms. now, two nights at a condo was going to be well over $1000?! again, very unempathetic and just acted like she didn't care. luckily, I was able to get a refund and drive away, but what if I was a tourist who was checking in and had no other place lined up? I just wanted to make people aware before they book, come out here and are unexpectedly hit with a huge fee. we ended up driving to the Napili Kai, and it was, hands down, one of the best places I've stayed! please do your research so you aren t surprised when you arrive!