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Review of Embassy Suites West Palm Beach

I do not suggest it, we spent only one night the n...

I do not suggest it, we spent only one night the night of 06/17/2020. the service is horrible, the lady who was in the reception, around 09:30 PM ON 06/17/2020, behaved in an awful way, under the pretext that she was permenance, neither smile, nor nothing at all. as if we were in a police station. as for the breakfast consists of: a small bottle of orange juice, an organge, and a small slice of cake for each. knowing that we were 2 adults and three children. kids menu no longer exists. knowing that they told us that there is a continental breakfast. when we asked, that's what, she answered us, that we made the reservation on the Booking.com site. and that next time, you must make the reservation directly from the hotel. the bathroom tap is out of order. toilet and hand towels are not new, are used by other customers.
the microwave has a horrible smell. It is the first time in my life that I have criticized a Hotel.
when we called the manager, he made his plan to listen to us, as if he was not interested, and he quickly ended the discussion.