Mark Shoenfelt

Review of Ocean Waters Hotels and Resort...

I rarely give one star reviews, but as you read yo...

I rarely give one star reviews, but as you read you will see the reason for my review. I am hopeful that one day I will be able to upgrade this review.
I was there for a conference for a week and was very disappointed. The property had damage from Hurricane Irma, but still had unrepaired damage from last year's Hurricane Matthew.
There was lots of mold and mildew within the resort, we had to move to a different conference room, and several of our conference attendees were sent home due to exposure to mold and mildew. The week we were there, there was rain forecast, however, water was pouring through at the main bar and water was dripping down all over the resort. I personally stayed on the 12th floor with one floor between my room and the roof, and had water coming in through my bathroom vent. In several places they had ripped up carpets that had become soaked, and in our conference rooms many had wet floors. There were places in the resort where plaster/drywall was coming down.
As for the food and drink services, the food was very good, not only for the conference provided meals but also at their small restaurant. Unfortunately, the staff could not seem to keep up with simple things like coffee, hot water and other items, things that should never run out when you're in a conference and on a limited time. In many cases there were wait staff that were standing nearby and could easily see these items were out but did nothing until the attendees began to complain. This was really a shame because the food itself was delicious. The bar staff did their best but were obviously not very upbeat as they were working around all the leaks. I am actually surprised they kept the bar open, I cannot see how management did not consider the water coming in over the bar ceiling an electrical safety hazard.
In all, the property is very historic it has a wonderful backstory to it and really looks to be a grand place. Unfortunately, the grandness of this property is overshadowed by so many deficiencies that need to be repaired. I loved my time there but dealing with the mold and mildew and the wet floors and everything put together left for a bad visit. My time there has left me sick due to the mold and mildew and I am currently fighting a sinus infection. I would have loved to enjoy the property and said better things about it and perhaps one day I can afford to return and give a better review and have the opportunity to see they have corrected the many numerous deficiencies on the property. Again it is a lovely old property but needs many repairs. I wish them the best, but I do urge patrons to give careful consideration to their stay.