I think Tony Robbins is fantastic and I have benef...

I think Tony Robbins is fantastic and I have benefited from his work and insights into living life to the fullest. Unfortunately, his company falls far short of the excellence he demands of himself. The downside is that I was genuinely a raving fan telling everyone about him, but the experience with his company has dampened my enthusiasm greatly.

I bought a full Mastery University and Business Mastery package at UPW and changed my mind a couple months afterwards and requested a refund.

After getting no reply to the online contact request form, I called in and eventually got a rep to call me. After arguing with me about how I should keep my package, he informed me that they charge $2k per contract in line with the contractual print. I technically signed 2 contracts so this was not ideal. I appealed on the grounds of customer service but that was denied. They did allow me to use the money towards Robbins products but getting a refund is a pretty basic customer service issue in today's world.

Overall, the conference, books, podcast, and website offer a lot of valuable life changing information but his company lacks a very basic level of customer service. I've read other people's reviews who talk about him trying to gouge/sell people more stuff at events. While I definitely felt that, I don't want to be cynical and throw out the baby with the bath water. He is still a force for life changing goodness. Hopefully he can find a way to balance that life mission with business practices.