Be warned. Do not take your treasured timepieces ...

Be warned. Do not take your treasured timepieces here for servicing. I m an owner of 6 Omega watches and over the years, this company has lied, didn t honour warranty (kept drying out a Seamaster under warranty that wasn t worn in water, only to tell me 12 months past warranty the stainless steel casing was warped), blamed problems on me for manufacturing faults (under warranty-I was told by the lady at the service counter it must ve been involved in an accident ) and recently promised to look after me with the latest issue (face to face, very nice to get a complaining customer out of the office so others cannot hear) only to be told they will have to send my timepiece to Switzerland at a cost of $85 to see what parts are needed. So did not look after me at all. Surely, if their watchmakers are experienced, they can open the watch to see what parts are needed. No. They won t even look at it and insist it needs to be sent overseas. $270 for a battery and seals at this place for the other watch, to then be told because we didn t go ahead with the quoted $1700 worth of repairs (mostly cosmetic), the battery and seals have no warranty. Any reputable watchmaker does genuine seals and battery for $120. Be prepared to wait 2-3 weeks for an expensive battery change also. 5 minute job at a high end watchmaker. Not even sure they do any on site work.
A Constellation still under warranty that had never gone in for a battery as it was new, to be told $1200 worth of repairs as there is a non genuine battery installed that has caused corrosion? Then when I disputed, they suggested we pay half. Disputed again, they paid the whole repair (or so I thought) only to have corrosion inside my $8000 watch again. As the warranty repair done 15 years ago, they have no records. I was also accused of making this up :0
I m so very, very disappointed and ask for Omega Switzerland s email address. They gave me an email address that goes back to the Swatch Group Melbourne. Haha. So making a complaint against them, is handled by them. Hmm. What a joke. Finally got through to The Swatch Group Switzerland and they say all the nice things, but are 100% in the same camp as The Swatch Group Melbourne.
I will never purchase another brand that comes under the Swatch Group banner.