Dustyn Pederson

Review of Norris & Stevens, Inc.

Moved into McNary Heights apartment in September 2...

Moved into McNary Heights apartment in September 2019, and moved out in June of 2020 and will not ever rent from Norris and Stevens again. When we moved in on our inspection paperwork the walls were an A, when we moved out they also gave us an A and then proceeded to charge us for painting the apartment that didn t need to be painted. I called the manager Kolby and asked why we were charged for this and his response was I asked my general contractor who has been doing this for 15 years if this apartment needed to be painted before a new tenant moved in and he told me yes. Mind you that this apartment was not painted before us moving in. When we moved out Kolby said that he was very impressed by how everything looked and didn t see any need for anything other than the carpets cleaned . Then when we received our deposit back it was not only the carpet cleaning, but it was the $150.00 charge for painting. I then contacted Karen at their headquarters who was rude to me on the phone, and told me to look in the contract we signed ! I explained if you look at the check-in and out form, you will see that both were marked an A.
While we were at this apartment we encountered massive ants all over our apartment, to the point they were crawling on our ceiling as well. We kept things clean to try and eliminate them but no success. We were told that building 898 was built on an anthill and there is nothing that can be done. We also experienced the nastiest thing I have ever experienced in an apartment that I have lived in (and I have been renting for 15 years in several different places) there were mildew and mold that formed on both the windows and the walls in the apartment. We had to continually clean the walls and windows with bleach to remove it. We contacted the former Manager John who came to look at it and told us that it was our fault that the humidity was too high in the apartment, we ensured him that we were leaving windows open, and opening doors because these apartments are poorly ventilated. From the time we moved in we had to deal with stepping on carpet tacks because the thresholds between the carpet and linoleum were poorly installed and they missed tacking them down to the actual tacks. When we first moved in one of our vent heaters caught fire, luckily my girlfriend caught it fast to prevent a huge fire.

To say the least this apartment complex, management, and headquarters needs help . I will not be recommending anyone to live at a Norris and Stevens run complex! Happy we got out when we did.