We reserved a suite a month before the trip (5 in ...

We reserved a suite a month before the trip (5 in family). Got there, desk said we had reserved a room on a high floor (which was not correct). No suites left, so we crammed into a regular room. Air conditioner was really loud. Loud units are a common travel problem, but this was off the charts. The suite issue was really important because I needed a quiet room for some work.