I checked in online to choose my own room on the f...

I checked in online to choose my own room on the first floor. Problem is they gave my room away. Then I made it up the elevator to my new room and the key didnt work. I went back down to the counter and they reprogrammed the card, I went back up and still didn't work. I had to go down again for another reprogram and the employee could not have cared less. I went to the bar and the roof was leaking directly onto the barstools and splashing everywhere. This was not a good experience and doubt I will be back.