We moved in during COVID so we were not able to to...

We moved in during COVID so we were not able to tour our apartment in person. We were sent a video of a unit that would be similar to the one we could move into. We liked that it was on the first floor and that it was bigger than others we looked at and less than $1000 a month. On the day we moved in, we were appalled!!! The apartment was 1000% different than the video we were sent. It was tiny and very dated. It sent us into a panic. We called the office and after over an hour of talking to them on the phone (with movers and a Uhaul) they finally gave us a small apology and admitted they sent us the wrong video. They then said they had the apartment from the video available so we went to look at it and decided to move into that one. We were unaware we had to go through the whole application process again over the phone, which took over an hour. We also then had to pay 1200 a month for our apartment. We would not have moved into this apartment for 1200 if we would have known prior to our move in day. It was one of the most stressful days. We have lived here for awhile but the office staff has been rude and unhelpful the entire time.