I agree with some of the previous reviews, but i u...

I agree with some of the previous reviews, but i understand they are running a business so some reviews that are written look as though their emotions are running high.
I did however have a bit of a tough time arguing for deposit money back (having cleaned thoroughly but they will go out of their way find any tiny bit left behind) they told me that they book a cleaner for every property, which is not written in the contract - so be weary.
Their customer service can sometimes be a bit brash, but understandable if they have a lot of tenants to contact.
Otherwise when asked to repair things in the flat they did it when they said they would.