Hayley Munn

Review of Pilot Automotive, Inc.

We had an issue with one of the many LED Bulbs tha...

We had an issue with one of the many LED Bulbs that we purchased for one of our vehicles. The Bulbs were purchased at a Pep Boys Automotive in Acworth, Ga. Which has since gone out of business. One of the bulbs burnt out after about 30 hours which was very disappointing but not a big deal after not having issues with any of the others. We contacted pilot to ask about warranty coverage for their product and Ty Mitchell, The Tech Support Lead, and Customer Service Representative, Responded much quicker than anticipated. I believe it was less than 24 hours. He asked for a copy of the receipt for proof of purchase which I provided. He then sent me a confirmation code and I recieved the replacement within the next three business days which arrived well packaged. I would say Pilot Automotovive is a very Honorable and Trustworthy company that provides High Quality Products.