Bert Brenner

Review of Wolters Reisen GmbH

We rented a holiday home in Cerano d'Intelvi, Ital...

We rented a holiday home in Cerano d'Intelvi, Italy, from August 1st to 15th, 2020. The location and the property are excellent. The property was handed over in the style of "Here are the keys, arrange yourselves". The house was very dirty (floors in and around the house dirty, pool not cleaned. Clothes drawers with garbage and dust residues. Non-working vacuum cleaner with a full dust bag. Etc.) The house is basically very beautiful and is extremely poorly maintained. Wiggling and defective panels of the pool surround. Peeling plaster spots in the house. Sticky light switches. Most of the equipment is also outdated or defective. There were only 3 wine glasses for 10 people. A broken parasol. Our complaint about dirt, etc. has made certain Mr. George ridiculous. After 3 days they gave us a new mop, a new vacuum cleaner and a new sunshade. All products of the absolutely cheapest quality. The rental price and the service received are disproportionate. We only received travel documents / travel information two days before arrival after multiple inquiries. The support is disastrous, the price for what is received is far too high. The organizer is happy to use the current corona crisis as an excuse. We booked through atraveo. Payment was made to Wolters Reisen GmbH. We actually received the travel documents. From a company called Happy Holiday Homes. Then someone from Lake Como Holiday SA was responsible on site. With so many companies involved, it is clear afterwards that the price is so high and the performance is catastrophic. With the best of intentions, I cannot recommend this company.