D J

Review of Gateway Toyota ,Inc.

I purchased my vehicle from this dealership severa...

I purchased my vehicle from this dealership several years ago. I was very satisfied with both the salesman and vehicle I purchased.

However, my experience with the service and parts staff has been less than pleasant. For example, I recently came to the dealership to purchase touch up paint for my automobile. It took more than 15 mins for the front desk staff working in the parts and service department to acknowledge I was there (I was the only one waiting). Although I was clearly waiting on the parts side, the idiotic overweight blonde lady working on the service side asks if she can help me. I was able to respond as far as "Yes, I was hoping to purchase..." before she rudely cut me off and tells me she doesn't work for the parts deparment. Why in the world would you offer assistance then? Who is responsible for hiring this idiot?