Danielle Stout

Review of conicelli honda

My husband and I recently purchased a Honda Civic ...

My husband and I recently purchased a Honda Civic EX-L on June 14, 2019 and had the utmost worst experience ever. I would not recommend buying a vehicle from this dealership. You can tell that the problems start at the upper top management with Mark (general manager), Chris Williams (manager) Kristina (Director of Finance) that trickles down through the organization. Were we not in the position, we would have walked away from the deal all together. This review will be posted and a complaint with be filed with Honda! For starters, we knew we needed to buy a commuter call for the long distance travel to and from work. We knew we wanted to the Honda Civic for the gas mileage. We asked to work with a newer sales person as we thought it would be an easy sale and give someone new an opportunity. BIG MISTAKE! We were given a kid name Michael who had no guidance and never any answers. Even down to buying installation parts and simple things like mats. For example we had picked out the car and Michael told us in writing that he could have it shipped on June 13th, when I followed up with him on June 13th for pick-up his response was "Did you want us to locate one as soon as possible?" I had to resend his message to remind him of our conversation and point that the car should have been ordered already and picked-up today. In addition my husband wanted 3 additional installations and Michael came in at $600 over cost. Note he said that was with his 20% discount. My husband called the service department and got a quote of $600 less than Michael's quote. I wrote to Michael upon my husband's frustrations and asked to speak to a manager. Another manager called me directly and said that Michael had calculated it completely wrong and yes the price should be $600 less. Kristina who is very unprofessional yet the Director of Finance told me I had to apply online that night to get the promotional APR. Which I did and I received an instant approval. Only to come back the next day and she changed her story that the deal had expired. I had to remind her what she wrote to me in text (had everything documented) that she told me that was why I had to apply that night. Come to find out, she couldn't get it approved so she would offer me $500 less of the sticker price which would make up the difference on the increase in the APR. Fine. Go to sign paperwork and there is no $500 less. She get's frustrated and call Chris Williams the manager who walks in and says I was told by my manager Mark this is the deal and if you don't like it then you need to leave. Meanwhile....Kristina has her computer screen up and open to see another applicants credit application showing name, address, annual income, mortgage and other such data which is a huge security breach. Someone who is a finance would know that they should either close their screen or have it get the privacy screen. We were left at that point through all the horrible process with being told a lie and still needing to go through with the sale. So now we ask for the high wall mats, in which Kristina replies looks like Michael got one thing right, he got you the mats. We say great. Awhile this is going on, the female reception and two older salesman are talking about "Hookers" in the front entrance way laughing away. Very unprofessional. Sale is done we walk out the door get in the car and guess what??? Wrong mats. We have to go back into the dealership to tell them they put the wrong mats in the car. They tell us and write a receipt that they will overnight the mats to us. Fine, we leave it is Friday. We waited June 17-June 22nd no mats.