I ordered a tire online 12/28/19 and the tire was ...

I ordered a tire online 12/28/19 and the tire was supposed to come in after 1:00 on the 29th so I made an appointment to have it installed at 4:00 on the 29th. I called up until 4:00 and was told the tire didn t come in. I caled the Forestville, MD store at 7:30am and after being on hold for over 10min was told the tire still wasn t there so I asked the employee to find out when my tire would be available and was put on hold again. When she finally came back to the phone she told me she had to find out what store the tire was coming from so she could tell me if it was coming in today or tomorrow because it didn t list it in the system. She put me on hold again and when she came back to the phone she said the tire was there and someone had put it in the back. And I asked if I could come in now to get tire installed and was told no one would be there for 2 hours. So I would like to know why I wasn t sent an email notifying me that my tire was there and why was it put in the back where it couldn t be found. Online orders are supposed to be put in a section in front of store and an email was supposed to be sent to me when it arrived. This is the second time I have had to deal with this situation and it will be the last time. This location is a joke they are lazy and unprofessional. I would not recommend Pepboys to anyone and will not be patronizing this store again.