Becky O'Sullivan

Review of Cerexa Inc.

I'm not a ground beef eater but I can always find ...

I'm not a ground beef eater but I can always find something to eat at any kind of burger place because they'll do substitutions if they've got them (veggie patties, chicken breast, ground turkey, etc...), so I wasn't worried when a friend wanted to get together at Umami Burger.

When I asked the waiter if I could have their turkey patty inside the truffle burger instead of the beef (I so badly wanted to try the truffle cheese and spread) he absolutely refused! I couldn't believe it. He insisted that there be no substitutions. Yet on their menu, and by his suggestion, I could get a portobello mushroom instead. I pointed out that is a substitution! Ridiculous! So they allow portobello mushrooms (which I personally find disgusting) as substitutions, and will also allow you to get it with no patty at all (this is what I ultimately did...and still paid full price), but they refuse to substitute with their turkey patty? That makes NO SENSE. It's bad customer service.

So I ate my two slices of bread, truffle cheese, truffle mayo, and two tomatoes (a substitution for the meat, but yet they don't allow substitutions!) and frankly it was all mediocre. Other members of our group ordered burgers medium-rare or medium, but everyone received medium-well or well burgers with no or almost no pink inside.

I'll never eat at any Umami burger again. There are many many many other great burger places that understand what good customer service means.