I was accepted for the finance and told by one emp...

I was accepted for the finance and told by one employee I would receive a phone call back the next day but they never did..Finally got a call a week later and went though all the details then took my bank details to check my credit which is good...After all that got a tx message day later saying they closed my application dont understand if I'm on a good income and don't get told by a phone call but by message...