Sara Schreifels

Review of Concrete Science

The concrete work is fine for our pool deck. We ar...

The concrete work is fine for our pool deck. We are disappointed with the cracks, but I guess that s something that is to be expected.

The low review is based on the customer service we experienced the past couple months. It took two months (after our initial request to have someone come out to our house) and numerous calls/voicemails for Steve to look at the cracks on our pool deck and get back to us. We understand that cracks can occur, but we don t understand such a slow response. During my last attempt to get someone out to our house, I was told by Lynn that it was the busy season, and she would get back within a day or two after checking into the situation. Lynn did not call back, so I called back again. Steve did finally come out and told us nothing could be done. It took almost two months to get an answer to our question!