I set an appointment last week for today to get an...

I set an appointment last week for today to get an oil change, only for them to say about 30 mins ago that they don t have the parts for my smart car! I told the rep that the appointment was set today at 8:45am, and they didn t even bother to say an apology or make an effort to get something done!! What a waste of time; the service in Orland Park is so much better!