Shopping in the online shop of this retailer is te...

Shopping in the online shop of this retailer is terrible. Because of the customer satisfaction is very important to them. Quote: "We do everything for our customers. No compromise on service. Our ultimate goal is to fulfill the wishes of our customers. We want to make your purchase in our home for you to an unforgettable experience and ensure that you feel completely comfortable. "That's a joke. I have rarely experienced such a poor service.
Breuninger had a discount promotion on certain designer articles for 24 hours. Great, I thought. My husband has his birthday and Breuninger offers exactly what he wants. Unfortunately, I had ordered a wrong size and wanted to exchange. Does not work. Breuninger offers no exchange! This is the only online shop I know that offers no exchange. You have to return the goods and place a new order. How customer-unfriendly is that please? How does Breuninger imagine this? Should I order the item in multiple sizes and what does not fit send back? But it's expensive for designer items. What kind of shopping experience should this be, if I pay over 1000 for trying on? And since Breuninger does not offer free shipping, you would have to pay shipping costs again. That would not be so bad. I would have even paid. What annoyed me is that I do not get the discount on the new order, even though it's the same item. Why? According to customer service: the action is over. And her wish article is not available. Hello?! I did not want to order something new, just "exchange". I had already received the discount. And it's a lie, the said article is available online. The end of the song is, I have no birthday present and must disappoint my husband. Thank you Breuninger for the unforgettable shopping experience.