Michael Warf

Review of Grande Rockies Resort

After repeated attempts to call guest services fro...

After repeated attempts to call guest services from my room phone (unanswered) I visited the guest desk to fix a faulty shower in my room. I requested a replacement suite and it was explained to me that there were suites available, but they didn't want to inconvenience future guests by reassigning rooms. As the inconvenienced present guest I was annoyed by the situation, waited for maintenance to arrive (one hour after my in person visit), and was informed the problem had been fixed, only for it to reoccur on first operation of the shower. Terrible follow up and poor facilities.