JenJi Santos

Review of Bagels On The Hudson

My son and I were really looking forward to orderi...

My son and I were really looking forward to ordering from here because of their extensive breakfast menu. Ordered at 10:39, the food arrived at 12:15, and I received a call from the the 1st floor apartment saying the delivery guy was knocking on their window, keep in mind I live in the floor below them. The delivery man calls me and says you re not answering the door so I responded with yes, because you didn t call me or ring my bell then I proceeded to explain i received an angry phone call from upstairs about him knocking on the window. Our food was cold, I asked for hot sauce and ketchup on the side and they did not send ether, nor did they send napkins. I posted a review about my experience and instead of apologizing or taking ownership for this behavior I get a response about the driver making two other deliveries because I did not answer my phone. Judging by the reviews proper time management on their deliveries seems to be a consistent issue. My phone was on high volume ring waiting for this lengthy delivery and I did not receive one call until around 12:15 when this rude gentleman went knocking on the neighbors window. This business really needs to re-evaluate their delivery service, the manners of their staff, and their time management skills. Needless to say I will not be ordering from them again.