Honestly speaking from my experience when calling,...

Honestly speaking from my experience when calling, they have been professional and helpful in asking questions and double checking information for me when asked.

My only issue (in my case) is when filing cases and having to send documentation to them, if you do not have the needed documents immediately to upload to their system, there seems to be no way to upload it digitally and you must do so either by mail or fax which in time sensitive cases can be very annoying. However they have been very nice in working with me through this process.