It's mostly a young man and his mother working her...

It's mostly a young man and his mother working here. I have no problems with that arrangement. But she only knows how to accept returns and simple tasks. She can't send packages out or answer questions. In this respect, there is really only 1 person who works here so when it's busy, you need to wait a long time. I've visited this location about 5 times and it's a very frustrating place to send packages out because it's not a professional environment. The mother is not all that friendly or warm either. It's ok for a convenience store where you hire your mother to save money but in this instance, it's a bit ridiculous when she's not much help. I've been going to the UPS Store at Chimney Rock and Bissonnet instead which is more the real deal.