Hilton Post Oak Location is a great hotel. The roo...

Hilton Post Oak Location is a great hotel. The rooms are nice and clean. However, I left my expensive jacket there the day I checked out. That same day I called the hotel to inform them I was coming back to pick up my jacket. The representative told me I would have to come back the next day to pick it up. I came back the next two days requesting my jacket. I also called multiple times and the Staff hung up in my face or either told me something different from the day before. I also requested to see the security footage and no one allowed me to.
My jacket was obviously stolen by the staff and the manager (corporate) didn t even offer me an apology or free stay for a night.
I used their services to the point where I received a Honors Account.
I regret using their services because they clearly do not care about their guest.
I wouldn t recommend this hotel to anyone. I ll never understand how I left my jacket there and the same day when I tried to retrieve it I was denied.