Common complaints about this Carmax center appear ...

Common complaints about this Carmax center appear to be that you're hounded by salespeople when you walk in the door, and that's normal for high-volume, high-pressure dealerships like a Carmax store. If that DOESN'T appeal to you, take the extra two minutes to call ahead and schedule an appointment with Eimal.

I've had the pleasure of working with Eimal three times in the past year, and finally found the right car and bought it through him. I'm in car sales myself, and I expect great customer service from anywhere I purchase from, as it's what I try to give my customers. Eimal doesn't disappoint. He is low-pressure, friendly, and knowledgable. He's driven everything on the lot, so if you don't have a particular car in mind but have a vehicle type and a budget, he'll guide you to the right car.

I've received nothing but fantastic customer service from him in the three times I've worked with him in the past year, and he's really gone above and beyond. He fixed dents in the car I didn't notice and when the porters accidentally broke the antenna, he had it ordered right away so that I can get it installed later. His manager, Malcolm, was also great - they held the car for me longer than they usually would so that I could move my crazy schedule around to buy my car. Finance was quick, easy, and the car was delivered to me immaculate condition.

I recommend this Carmax, but if you want to make absolutely sure you have a great experience, just call Eimal to schedule an appointment.