Encountered an individual that was sitting in the ...

Encountered an individual that was sitting in the customer service area. I needed to buy a same day ticket to Kings game at box office due to StubHub having issues.
That person continued doing what they were doing or pretending as if they were doing something without any acknowledgement, eye contact etc. After about 10 minutes another person came up to a different window and immediately acknowledged me. Asked how could he help and once I told him what I needed sent me to the correct window that wasn't clearly marked otherwise I would have gone there without being directed.